Shipping Policy

At Spinbox Studio, we aim to provide a smooth and transparent shipping experience. Below are the details of our shipping policy, reflecting our fulfillment process through Printful and in accordance with Vaud, Swiss law for 2024.

Shipping Service

Flat Rate (Standard): Delivery within 5–20 business days after fulfillment.

Fulfillment typically takes 2–5 business days from the time the order is placed.

Shipping Area

We ship exclusively to countries within Europe.

Orders placed outside Europe cannot be fulfilled.

Shipping Costs

Shipping is a fixed rate per order.

No additional shipping fees will be charged during checkout.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor your delivery.

If you have not received a tracking number within the specified timeframe, please contact us at info@spinboxstudio.com.

Customs and Duties

Orders may be subject to customs duties, taxes, or additional fees depending on the destination country.

These charges are not included in the item price and are the responsibility of the customer.

Delivery Delays

While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, such as:

Customs processing

Carrier delays

Adverse weather conditions

We appreciate your understanding and patience in such cases.

Returns and Undeliverable Packages

If an order is returned due to an incorrect address or failure to collect the package, the customer is responsible for reshipping fees.

Spinbox Studio reserves the right to charge an administrative fee for handling undeliverable packages.

Compliance with Swiss Law

Consumer Rights:

As required by Vaud, Swiss law, consumers are entitled to remedies for defective products, including repair, replacement, or refund.

Transparency:

Spinbox Studio ensures clear communication about all shipping terms and conditions, as mandated by Swiss regulations.

Liability:

Spinbox Studio assumes responsibility for damages caused during shipping if the issue arises from improper handling or packaging by our fulfillment partner, Printful.

For any shipping-related questions or concerns, please contact us at info@spinboxstudio.com. We’re here to assist you!