Cancellation Policy

Terms and Conditions Payment: The service fee is payable in full at the time of booking. Booking Requirement: All single sessions, consultations, and drop-in classes must be reserved in advance through the website or app. Walk-ins are not guaranteed access and are subject to schedule availability and studio capacity. Cancellations and Rescheduling: To ensure accurate scheduling and respect for coaching time, the following cancellation windows strictly apply: Drop-In Classes (Spinning & Strength): Cancellations must be made at least 12 hours in advance. Private Coaching & Consultations: Cancellations or rescheduling for Initial Assessments, Nutrition Consultations, and single 1-on-1 PT sessions must be made at least 24 hours in advance. Sodium Sweat Tests: Due to the external coordination and analysis required, cancellations or rescheduling for Sweat Tests must be made at least 48 hours in advance. Late cancellations or no-shows for any standalone service will result in the forfeiture of the full service fee. Pre-Session Preparation: Certain diagnostic services (such as the Initial Assessment or Sodium Concentration Sweat Test) require specific physical preparation. Clients must adhere to the preparation guidelines provided in their booking confirmation email to ensure accurate testing. Refunds and Transfers: Fees for standalone services, diagnostics, and drop-ins are non-refundable and non-transferable to another individual. Studio Policies: Clients must adhere to all studio rules, including punctuality, appropriate behavior, proper attire, and equipment care. Late arrivals for group classes (more than 5 minutes) will not be permitted entry for safety reasons, and the session will be considered a late cancellation. Late arrivals for private appointments will still conclude at the originally scheduled end time. General Terms for All Services: Access Requirement: All studio access for standalone services is valid only for the duration of the booked appointment or class. Changes to Schedule or Facilities: Spinbox Studio reserves the right to modify schedules, coaches, or policies with prior notice to clients. Liability: Participation in high-intensity classes, execution of physical assessments, and use of facilities is at the client’s own risk. Spinbox Studio is not responsible for injuries, accidents, or lost personal items. Clients must notify the coach of any injuries or medical conditions prior to the start of the session.